Utility Services Assistance Available

Utility Moratorium: The Public Service Commission has ordered a hold on all gas/electric service terminations until June 30, 2021 for the following two groups ONLY:

1)      Any customer with a signed medical certification on file with the utility.

2)      Any customer who has received or been qualified to receive Office of Home Energy assistance since February 15, 2017.

See the attachment for more details.

Pepco Customers: Pepco has proposed a three-year multi-year rate plan from April 2021 through March 2024. According to Pepco, the total bill impact for the average residential customer would be just over $5.80 in 2023. See the attached Press Release from the Public Service Commission for more details about the plan and how to participate in the hearing.

OHEP Applications: The Office of Home Energy Programs (OHEP) has made a policy change as it relates to incomplete documentation for an energy assistance application. If the reason for application denial is due to incomplete information, the applicant has 90 days from the Notice of Denial to submit the missing eligibility documentation for the original application to be processed.

Utility Bill Payment Help:

- Check out a video on how to keep your power on even when you are facing high utility bills.

- All utilities are offering 12 month payment plans with no down payment required. Contact your utility for more information.

- The Office of People's Counsel has created an energy assistance toolkit to help Maryland households facing utility turn-off notices. This toolkit includes videos on how to fill out the Office of Home Energy Programs application, forms, and resource guides.